Reservations & Cancellation Policy

Please give at least 24 hours notice should you wish to cancel your appointment as a courtesy to our Therapists and other clients. Giving us this notice will enable us to reschedule your appointment for you, and offer your cancelled slot to a waiting client.

Appointments

Please be aware that late arrivals will result in shorter treatment times. As a courtesy to other clients we request that mobile phones are on silent during your time with us. The ReTreat cannot be held responsible for any lost or damaged items. Please make sure you retrieve all your valuables before leaving our salon.

Children

We can treat minors between the ages of 13-17 as long as a parent or guardian is present for the duration of the appointment. The Parent/Guardian will also need to sign a consent form.

Gift Vouchers

Gift Vouchers are available to buy at Reception or over the phone. Gift Vouchers are valid for 12 months from date of issue, and are not transferable and non-refundable. Gift Vouchers cannot be exchanged for cash. Gift Vouchers are valuable and should be treated like cash. If lost they cannot be replaced. Damaged or altered Vouchers cannot be accepted.

Courses

All courses must be paid in full at time of booking, completed within the timescale as recommended by your Therapist and also completed within 6 months. If you are unable to keep one of your appointments, fail to attend or do not give us 24 hours notice that you wish to change your appointment, this will result in the deduction of the missed appointment from your course. Courses are not refundable and non-transferable.

Payment

We accept cash and all major credit and debit cards. We are sorry but do not accept American Express at this time. We do not accept Cheques. Prices may be subject to change without notice.

Refunds and Exchanges

We are sure you will be completely happy with your service and treatment provided at The ReTreat. However, if you are not completely satisfied, please contact the Salon Manager within 48 hours after having your treatment and we will do all that we can to resolve the problem. If you are not satisfied with any product, please return within 7 days of purchase. Products must be returned unused, unopened and with their original seal intact, in the same condition as they were originally purchased from The ReTreat. We cannot exchange or refund any item which has been used or is not in the same condition in which it was purchased from us. This does not affect your statutory rights.